The Discover it Credit Card Review: Big on Customer Service

January 3, 2013 2 Comments »
The Discover it Credit Card Review: Big on Customer Service

Well, it’s a new year, and with it comes an all new credit card from Discover.  A light blue one with no numbers on the front.

What’s it called you ask? It’s called “Discover it™,” and essentially replaces the existing Discover More card.

What Discover it™ Offers

DISCOVER_IT

The new Discover it™ card was born out of customer service and loyalty, so you can be assured that there are plenty of frills with this puppy.

First off, just like the Discover More card, you can earn up to 5% cash back in select rewards categories that rotate, such as gas, restaurants, movies, and more.

Currently, you can earn 5% cash back on restaurant and movie purchases up to $1,500 ($75 max cash back) until March 31, 2013.

You also get unlimited 1% cash back on all other purchases made with the it card.

And new with this card is the ability to pay for items with your rewards at mighty Amazon.com, the store that has everything.

Along with that, the Discover it™ card is light on fees.

- No annual fee
- No late fee on your first missed payment
- No over the limit fee
- No foreign transaction fees
- No pay-by-phone fee

While it’s not advisable to ever pay late or miss a credit card payment, it’s nice to know that “it™” has your back in this regard.

On top of that, they won’t increase your APR if you pay late, so you don’t have to worry about costly default APR if you make a mistake.

You can even pick your own specific credit card payment due date, and pay online or by phone until midnight EST with no fee.

reward_categories

Discover it™ Helps the Unemployed

If that’s not enough for you, Discover it™ also protects those who might lose their jobs.

Assuming you become unemployed, Discover will lower your interest rate and/or your payment, or figure out another way to “help” you get back on your feet.

Oh, and they’ll do it all from within the United States because their customer service department is 100% U.S. based.

That means Discover will make it easy to discuss anything related to your card, instead of forcing you to deal with foreign reps that are difficult to communicate with.

They’ve even got a one-on-one “Cashback Concierge” who can you discuss your rewards options with you to help you get the most out of them.

Along with all the aforementioned perks comes a promotional 0% APR , which varies depending on the Discover it™ card you choose.

Discover it™- 14 Months 0% APR Option

If you go with the standard Discover it™ card, you get 0% APR for a full 14 months on both purchases and balance transfers. After that, the APR rises to a variable 10.99% – 22.99%, based on your credit score.

Discover it™- 18 Months 0% APR Option

If you have existing (non-Discover) credit card debt you want to move to the Discover it™ card, they also have an option specifically geared toward credit card balance transfers.

This version gives you 0% APR for a full 18 months on balance transfers, but just six months of 0% APR on purchases. After that, the credit card APR rises to a variable 10.99% – 22.99%.

There is a 3% balance transfer fee with this offer, so you may want to consider the Slate No Fee Balance Transfer offer instead if you need to transfer an existing (non-Chase) credit card balance.

Discover it™ for Students Option

If you’re a student, Discover it™ also has you covered, though the terms aren’t as good. Of course, beggars can’t be choosers, especially if you’re a student with limited credit history.

This version of Discover it™ offers 0% APR for six months on purchases, and 10.99% introductory APR on balance transfers for six months.

I’m assuming they don’t expect students to already be in debt, which is why the balance transfer APR is so high. After the promotional period, the credit card APR rises to a variable 12.99% – 18.99%.

Assuming you’re interested in any of the Discover it™ offers, the card will be delivered to you in expeditious fashion. That’s another one of Discover’s moves to boost customer satisfaction.

All in all, the new Discover it™ card looks like a winner, other than its somewhat ambiguous and confusing name.

But it is very clear that Discover launched this card to compete with the likes of Chase and American Express in the customer service department.

Sure, there are better cash back options, such as the American Express Blue Cash card, but this is a good all-around credit card for the many reasons listed above.

Bonus: The Discover it™ card now comes with a free, updated FICO score each month on your billing statement. And look out for the $150 sign up offer, which comes after spending just $750 in the first three months of membership.

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2 Comments

  1. Reagan February 18, 2014 at 10:42 am -

    The Discover it card is a solid credit card. I love the free FICO score I get each month and the cash back categories are a nice supplement to my other credit cards.

  2. Colin Robertson February 18, 2014 at 9:24 pm -

    “It” is a good card, and one I carry as well – for the same reasons you’ve noted. The same is just kind of annoying, especially when telling people you have “it.” Very ambiguous.

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